Privacy Policy

1. Information We Collect

Information You Provide

• Account Information: Name, email address, and authentication credentials when you create an account.
• Payment Information: Billing details processed by our payment provider (Stripe). We do not store full payment card numbers.
• Content You Submit: Messages, files, and other content you provide through the Service, including research queries and uploaded documents.
• Communications: Information you provide when you contact us for support or feedback.

Information Collected Automatically

• Usage Data: We collect metadata about how you interact with the Service, such as features used, session duration, and general usage patterns.
• Device and Browser Information: IP address, browser type, operating system, and device identifiers.
• Performance Data: Web vitals and page load metrics to improve Service performance.

Information from Third Parties

• Authentication Provider: We receive basic profile information (name, email) from our authentication provider when you sign in.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Service
• Process transactions and manage your account
• Monitor for abuse and enforce our Terms of Service
• Communicate with you about the Service
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party companies that help us operate the Service, including cloud hosting, payment processing, authentication, and analytics providers.
• AI Model Providers: The Service uses third-party AI models to generate responses.
• Financial Data Providers: The Service accesses third-party financial data APIs on your behalf to retrieve requested data.
• Legal Requirements: We may disclose information if required by law, regulation, or legal process.
• Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Data Retention

We retain your account information and content for as long as your account is active or as needed to provide the Service. Workspace data retention varies by plan. When you delete content or close your account, we may delete or anonymize your information within a reasonable timeframe, except where retention is required by law or to protect the platform.

5. Security

We implement reasonable technical and organizational measures to protect your information. Research workspaces run in isolated compute environments with no cross-user access. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Workspace Visibility

Your research workspaces run on our cloud infrastructure. During the preview period, our team may access workspace contents and chat history to assess appropriateness of use, improve the Service, and ensure compliance with these Terms.

7. Shared Content

Certain features of the Service may allow you to share content with others or make it publicly accessible. We reserve the right to remove or restrict access to any shared content.

8. Cookies and Tracking

We use cookies and similar technologies for authentication and to remember your preferences. We collect web performance metrics through our analytics provider. We do not use third-party advertising trackers.

9. Your Rights

You may request access to, correction of, or deletion of your personal information by using the contact form on our website.

10. Children

The Service is not intended for use by anyone under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by an updated “Last Updated” date on this page.

12. Contact

If you have questions about this Privacy Policy, contact us.